Managed Services
Our best in breed approach combines our considerable subject matter expertise with our bespoke software, off-shore support centres and the industrialisation of both processes and training. This allows us to provide our clients with the knowledge base, automation and human economies of scale necessary to guarantee continuity, reduce cost and mitigate risk.
Our managed services are split into the following three areas:
Our managed services are split into the following three areas:
- Managed Support
- Managed Testing
- Managed Hosting
Managed Services
Our best in breed approach combines our considerable subject matter expertise with our bespoke software, off-shore support centres and the industrialisation of both processes and training. This allows us to provide our clients with the knowledge base, automation and human economies of scale necessary to guarantee continuity, reduce cost and mitigate risk.
Our managed services are split into the following three areas:
Our managed services are split into the following three areas:
- Managed Support
- Managed Testing
- Managed Hosting
Managed Support
Our Managed Support service operates within both our Capital Markets and Commodities practices, providing first, second and third line support for both Murex and OpenLink applications alongside a full infrastructure and grid managed support service.
Our clients have access to high quality support, clearly defined SLAs and deep, functional and technical expertise across a wide range of applications and technologies during extended business hours for all primary trading hubs.
Our support services operate out of our London, Johannesburg, Tokyo and Melbourne offices, providing a true 'follow the sun' model. Clients can take advantage of this service to provide either full global support for business-critical problems and projects or simply for real-time batch management and monitoring.
Our core service modules include:
While comprehensive and detailed testing of a system is desirable, it is not often pragmatic, not least because of simple time constraints and limited testing resources. Our managed testing service, TaaS (Testing-as-a-Service) supports clients in the various test phases throughout a system's development and implementation life cycle, from unit testing and component integration to regression and acceptance testing.
Clients can also use our ‘Smoke Testing’ service to review the maturity of a vendor binary release during their project initiation phase, using it to understand any limitation with the software up front and reduce the risk of budget overruns.
These test services all use our own internal methodology, which is based on our interpretation of the industry standard V Model, refined through years of testing experience in complex financial environments. Our methodology includes a comprehensive set of testing templates and processes, supported by bespoke testing tools and a library of tailorable strategies, plans and testing scripts. These include
Managed Hosting
In a post credit-crunch world, many of our clients have greater awareness and concern for the long lead times, heavy implementation and high support costs associated with ‘greenfield implementations’. They understand that the necessary up-front capital investment for hardware and software is often significant. Equally, many organisations find it hard to locate, hire and retain employees or consultants who have sufficient technical, application and business expertise.
Our managed hosting service addresses these issues by providing subscription and on-demand packages in partnership with key application vendors (Murex and Platform Computing) and data centre providers (HP, KDDI and SSE) in two specific areas:
Our Managed Support service operates within both our Capital Markets and Commodities practices, providing first, second and third line support for both Murex and OpenLink applications alongside a full infrastructure and grid managed support service.
Our clients have access to high quality support, clearly defined SLAs and deep, functional and technical expertise across a wide range of applications and technologies during extended business hours for all primary trading hubs.
Our support services operate out of our London, Johannesburg, Tokyo and Melbourne offices, providing a true 'follow the sun' model. Clients can take advantage of this service to provide either full global support for business-critical problems and projects or simply for real-time batch management and monitoring.
Our core service modules include:
- functional application and business support
- technical application support
- environment management
- infrastructure support
- end of day and batch support
While comprehensive and detailed testing of a system is desirable, it is not often pragmatic, not least because of simple time constraints and limited testing resources. Our managed testing service, TaaS (Testing-as-a-Service) supports clients in the various test phases throughout a system's development and implementation life cycle, from unit testing and component integration to regression and acceptance testing.
Clients can also use our ‘Smoke Testing’ service to review the maturity of a vendor binary release during their project initiation phase, using it to understand any limitation with the software up front and reduce the risk of budget overruns.
These test services all use our own internal methodology, which is based on our interpretation of the industry standard V Model, refined through years of testing experience in complex financial environments. Our methodology includes a comprehensive set of testing templates and processes, supported by bespoke testing tools and a library of tailorable strategies, plans and testing scripts. These include
- testing strategy development
- testing requirements identification
- test planning
- test execution
- test review and reporting
Managed Hosting
In a post credit-crunch world, many of our clients have greater awareness and concern for the long lead times, heavy implementation and high support costs associated with ‘greenfield implementations’. They understand that the necessary up-front capital investment for hardware and software is often significant. Equally, many organisations find it hard to locate, hire and retain employees or consultants who have sufficient technical, application and business expertise.
Our managed hosting service addresses these issues by providing subscription and on-demand packages in partnership with key application vendors (Murex and Platform Computing) and data centre providers (HP, KDDI and SSE) in two specific areas:
- Murex hosting, implementation and support
- Grid as a Service
Managed Support
Our Managed Support service operates within both our Capital Markets and Commodities practices, providing first, second and third line support for both Murex and OpenLink applications alongside a full infrastructure and grid managed support service.
Our clients have access to high quality support, clearly defined SLAs and deep, functional and technical expertise across a wide range of applications and technologies during extended business hours for all primary trading hubs.
Our support services operate out of our London, Johannesburg, Tokyo and Melbourne offices, providing a true 'follow the sun' model. Clients can take advantage of this service to provide either full global support for business-critical problems and projects or simply for real-time batch management and monitoring.
Our core service modules include:
While comprehensive and detailed testing of a system is desirable, it is not often pragmatic, not least because of simple time constraints and limited testing resources. Our managed testing service, TaaS (Testing-as-a-Service) supports clients in the various test phases throughout a system's development and implementation life cycle, from unit testing and component integration to regression and acceptance testing.
Clients can also use our ‘Smoke Testing’ service to review the maturity of a vendor binary release during their project initiation phase, using it to understand any limitation with the software up front and reduce the risk of budget overruns.
These test services all use our own internal methodology, which is based on our interpretation of the industry standard V Model, refined through years of testing experience in complex financial environments. Our methodology includes a comprehensive set of testing templates and processes, supported by bespoke testing tools and a library of tailorable strategies, plans and testing scripts. These include
Managed Hosting
In a post credit-crunch world, many of our clients have greater awareness and concern for the long lead times, heavy implementation and high support costs associated with ‘greenfield implementations’. They understand that the necessary up-front capital investment for hardware and software is often significant. Equally, many organisations find it hard to locate, hire and retain employees or consultants who have sufficient technical, application and business expertise.
Our managed hosting service addresses these issues by providing subscription and on-demand packages in partnership with key application vendors (Murex and Platform Computing) and data centre providers (HP, KDDI and SSE) in two specific areas:
Our Managed Support service operates within both our Capital Markets and Commodities practices, providing first, second and third line support for both Murex and OpenLink applications alongside a full infrastructure and grid managed support service.
Our clients have access to high quality support, clearly defined SLAs and deep, functional and technical expertise across a wide range of applications and technologies during extended business hours for all primary trading hubs.
Our support services operate out of our London, Johannesburg, Tokyo and Melbourne offices, providing a true 'follow the sun' model. Clients can take advantage of this service to provide either full global support for business-critical problems and projects or simply for real-time batch management and monitoring.
Our core service modules include:
- functional application and business support
- technical application support
- environment management
- infrastructure support
- end of day and batch support
While comprehensive and detailed testing of a system is desirable, it is not often pragmatic, not least because of simple time constraints and limited testing resources. Our managed testing service, TaaS (Testing-as-a-Service) supports clients in the various test phases throughout a system's development and implementation life cycle, from unit testing and component integration to regression and acceptance testing.
Clients can also use our ‘Smoke Testing’ service to review the maturity of a vendor binary release during their project initiation phase, using it to understand any limitation with the software up front and reduce the risk of budget overruns.
These test services all use our own internal methodology, which is based on our interpretation of the industry standard V Model, refined through years of testing experience in complex financial environments. Our methodology includes a comprehensive set of testing templates and processes, supported by bespoke testing tools and a library of tailorable strategies, plans and testing scripts. These include
- testing strategy development
- testing requirements identification
- test planning
- test execution
- test review and reporting
Managed Hosting
In a post credit-crunch world, many of our clients have greater awareness and concern for the long lead times, heavy implementation and high support costs associated with ‘greenfield implementations’. They understand that the necessary up-front capital investment for hardware and software is often significant. Equally, many organisations find it hard to locate, hire and retain employees or consultants who have sufficient technical, application and business expertise.
Our managed hosting service addresses these issues by providing subscription and on-demand packages in partnership with key application vendors (Murex and Platform Computing) and data centre providers (HP, KDDI and SSE) in two specific areas:
- Murex hosting, implementation and support
- Grid as a Service